Committee on Technology

This bill would require the Department of Information Technology and Telecommunications to ensure that the 311 mobile application and website track and have the capability to accept global positioning service, also known as GPS, coordinates when customers are submitting complaints and service requests. This bill would also require that customers give their consent before the website or app can detect their real-time location, and that they have the ability to cease sharing their data or delete previously stored data from the website or app at any time.

This bill would require the Department of Information Technology and Telecommunications to ensure that the 311 mobile application and website track and have the capability to accept global positioning service, also known as GPS, coordinates when customers are submitting complaints and service requests. This bill would also require that customers give their consent before the website or app can detect their real-time location, and that they have the ability to cease sharing their data or delete previously stored data from the website or app at any time.

This bill would require the Department of Information Technology and Telecommunications, through the NYC311 customer service center, to refer non-emergency traffic condition complaints and requests for service to the Transportation Bureau of the New York City Police Department for resolution.

This bill would require the Department of Information Technology and Telecommunications, through the NYC311 customer service center, to refer non-emergency traffic condition complaints and requests for service to the Transportation Bureau of the New York City Police Department for resolution.

This bill would require the 311 customer service center (NYC311) to redirect requests for service or complaints to the agency with relevant jurisdiction. If an agency determines it does not have jurisdiction over a request for service or complaint, it must notify NYC311. Upon receiving the notification, NYC311 must reopen the request for service or complaint, reevaluate which agency has jurisdiction, forward the request or complaint to the appropriate agency, and notify the complainant of its action. Also, if an NYC311 complainant fills out a survey to reopen a request for service or complaint, NYC311 must follow similar processes to reevaluate agency jurisdiction; forward the request to reopen to the initial agency or reopen the request itself and forward the request for service or complaint to the correct agency, as appropriate; and notify the complainant of its action.

This bill would require the 311 customer service center (NYC311) to redirect requests for service or complaints to the agency with relevant jurisdiction. If an agency determines it does not have jurisdiction over a request for service or complaint, it must notify NYC311. Upon receiving the notification, NYC311 must reopen the request for service or complaint, reevaluate which agency has jurisdiction, forward the request or complaint to the appropriate agency, and notify the complainant of its action. Also, if an NYC311 complainant fills out a survey to reopen a request for service or complaint, NYC311 must follow similar processes to reevaluate agency jurisdiction; forward the request to reopen to the initial agency or reopen the request itself and forward the request for service or complaint to the correct agency, as appropriate; and notify the complainant of its action.